Last updated: [1st March 2026]
1. Introduction
[Nvisage.ai] (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our AI-powered services, including data reactivation, AI receptionist services, and automated re-booking agents.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
Name
Email address
Phone number
Business name
Any information submitted through contact forms, onboarding forms, or service inquiries
b. Client Data Processed on Behalf of Customers
When providing AI receptionist, re-booking, or data reactivation services, we may process personal data on behalf of our clients, such as:
Customer names
Phone numbers
Email addresses
Appointment details
Call recordings or message transcripts (where applicable)
We act as a data processor for this information and only use it according to our clients’ instructions.
c. Automatically Collected Information
IP address
Browser type and device information
Pages visited and time spent on our website
Cookies and similar tracking technologies
3. How We Use Information
We use collected information to:
Provide, operate, and improve our services
Power AI receptionist, re-booking, and data reactivation workflows
Communicate with you regarding inquiries or services
Monitor and improve website performance
Ensure security and prevent fraud
Comply with legal obligations
We do not sell personal data.
4. AI and Automated Processing
Our services use artificial intelligence to:
Answer inbound calls or messages
Re-engage past leads or customers
Schedule or re-book appointments
Generate automated responses based on predefined workflows
AI decisions are based on rules, scripts, and data provided by our clients. Human review or intervention may be available depending on the service configuration.
5. Data Sharing and Third Parties
We may share information with trusted third-party service providers, including:
Cloud hosting providers
Communication platforms (SMS, voice, email)
Analytics and monitoring tools
AI and automation infrastructure providers
These third parties are contractually obligated to safeguard data and use it only to provide services on our behalf.
6. Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Fulfill contractual obligations
Comply with legal or regulatory requirements
Client data is retained according to agreements with our customers and can be deleted upon request, subject to legal obligations.
7. Data Security
We implement reasonable administrative, technical, and organizational security measures to protect personal information, including:
Encrypted data storage (where applicable)
Access controls
Secure communication channels
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent (where applicable)
To exercise your rights, contact us at: Email: [[email protected]]
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Analyze website traffic
Enhance user experience
You can control cookie settings through your browser preferences.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Nvisage.ai
Email: [email protected]]
Website: [www.nvisage.ai]